You may need to change your browser settings to allow ActiveX controls. Top of Page Plug-in installed but unable to use audio, video and sharing To use Lync Web App, launch your browser as a standard user. Lync Web App is not supported in this environment. This issue can also occur if you’ve launched your browser with the Run As Administrator option.
If you’re running Windows 8 on your PC, make sure that you’re running the version of the browser for the desktop. If you get the notification to install the plug-in even after installing it, restart your browser. Top of Page Plug-in isn’t detected after installation Locate the saved plug-in file on your computer and double-click to run it. Specify a location on your computer to save the file, and then click Save. If you receive the error message LwaPluginInstaller32.msi has been moved or deleted, follow these steps to resolve the issue:Ī dialog box displays with options to save the plug-in file or run it. Top of Page Plug-in file moved or deleted Go to Tools > Internet Options > Advanced.Ĭlear Do not save encrypted pages to disk and click OK. To allow the downloading of encrypted files in Internet Explorer: The plug-in should download without errors. Scroll down to Downloads and click Enable for File download. Make sure your browser is set up to allow downloads, and the downloading of encrypted files. I’ve tried everything and still can’t install the plug-in Plug-in installed but unable to use audio, video and sharingįirewall warning when joining a meeting from Skype for Business (Lync) Web AppĬhange the plug-in’s default domain trust setting Plug-in isn’t detected after installation If you still can’t install the plug-in, review this list of issues and errors. If that succeeds, consider clearing your browser cache to remove obsolete credentials that might be interfering with sign-in.
Open an InPrivate browsing session in Internet Explorer and try joining the meeting again. Go to Control Panel > Programs and features and, if required, uninstall existing versions of the plug in. Make sure your computer operating system and web browser are on the list of supported platforms. If you’re having trouble with plug-in, try these suggestions first: The Lync Web App plug-in is required for audio, video, and screen sharing during a Lync Meeting.
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